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Originally Posted by Chrysalis
so why not just expand the swansea call centre and sack everyone in india.
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because the new starters in swansea would have the same "training issues" as the new starters in india.
oh and btw there was a group of new starters in swansea a couple of weeks back
I speak to the agents in India every day in work and there is as much of a mix of abilities in India as there is in Swansea.
Oh and lastly, the techs in India are more highly qualified than most in Swansea- firstly they are all fluent in two languages, and secondly a degree is a pre-requisite to employment in an Indian call centre
