[Chrysalis]

jimbo thanks for the details, will be sending recorded delivery lwetter's to both after christmas.

I can't see how india works, because customer's dont like it, the people who lose their job's dont like it, and people need to ring back more often as it is obvious from reading this thread the guys in india cannot fix the problems efficiently like the guys in swansea can, so why not just expand the swansea call centre and sack everyone in india.