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Originally Posted by threadbare
This no longer true. When you call TS you will go to the next available agent whether he is in India or Swansea
The TS guys in India also have this capability. The only thing they cannot deal with atm is STB connectivity calls as they do not have access to the necessary tools yet.
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I don't have a STB and they did nothing I had two questions then he said itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s the modem.
1. Have we disconnected the modem?
2 what lights are on steady
As I am online now with the modem without an engineer coming out.. Then it is either:-
1. The tech support in India knows nothing
2. They blame the modem send an engineer and this poor souls sorts it
The second call to Tech support we had a female who asked us to give her the mac number she was onto my husband as they had insisted the account wasn't flagged for me to deal with it yet it is and has for years. He didn't know where the mac address was so asked her she didn't know herself. Not a very encouraging message when customers are given wrong details to find the mac!
It is annoying having to keep repeating yourself as they are unable to understand...... after all we are paying the phone bill and the longer you are on trying to get help from someone who hasn't the knowledge of the English language or the understanding of the British accents the more they rip the customer off for.