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Originally Posted by gizzmo
Discovered a problem with my digital box in the bedroom - the picture looks fine but the sound is very faint with lots of interference. All my analogue channels and the dvd/video are fine though - and have checked and re-checked all the connection and they all seem fine. Phoned up customer services to report the fault and they have no engineers available until after xmas - that's more than a week away. Imagine a 4 day xmas break without my cable TV - normally the time it would get used the most. This is not good.
So I wonder......are there an unusually high number of faults such that the engineers are really busy - which means that NTL have substandard service?
Or maybe they just have no engineers having laid them all off in time for xmas as I read in the papers?
Has anyone any ideas why this might be happening or maybe its happening to someone else too?
Any ideas would be appreciated.
NB - The main box in the living room is not experiencing any issues.
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hi and
to the site , having been involved in the service industry but not connected in anyway to ntl , i would suspect that they will have reduced there manning to allow as many tech's as possible to have a xmas with their families
, as for your problem , have you tried swapping the boxes over to see if the fault is the same or travels with the box ????????
, i hope you enjoy your stay here btw