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Originally Posted by Kits
The Tech support number would always take you to the Swansea only if you dial CS on the free number then that would happen
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This no longer true. When you call TS you will go to the next available agent whether he is in India or Swansea
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Originally Posted by Kits
Wrong the guys over here can interrogate the modems send information to them and sometimes get them working again. The Indian Callcentre didn't attempt this at all didn't even try. Fewer questions than normal and less important details then the Dead modem remark. (The modem is still working)
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The TS guys in India also have this capability. The only thing they cannot deal with atm is STB connectivity calls as they do not have access to the necessary tools yet.