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Originally Posted by KevD
Thanks for the welcome 
Yes, when they suspended my line before, on both occasions it was reinstated right away. But this time they have totally zapped it.
They have said that they will waive the £50 reconnection fee though. |
to the forums.. I would make sure you have all their names you talk to and their telephone extension numbers for starters. Also armed with all this information including a photocopy of where the money came out of your account ( blanking out the bank account details) and post, take or/also if you can scan the information then email it to the person incharge of your area. You will find who that person is
here
Should let them know politely but firmly you are unhappy with the service you have recieved after a small error on your part at first has allowed NTL to keep youn of the phone for howmany ever days you have been without a phone.