Cable Forum - View Single Post - NTL Digitial Cable Television

gizzmo · 21-12-2004, 20:57

Discovered a problem with my digital box in the bedroom - the picture looks fine but the sound is very faint with lots of interference. All my analogue channels and the dvd/video are fine though - and have checked and re-checked all the connection and they all seem fine. Phoned up customer services to report the fault and they have no engineers available until after xmas - that's more than a week away. Imagine a 4 day xmas break without my cable TV - normally the time it would get used the most. This is not good.
So I wonder......are there an unusually high number of faults such that the engineers are really busy - which means that NTL have substandard service?
Or maybe they just have no engineers having laid them all off in time for xmas as I read in the papers?
Has anyone any ideas why this might be happening or maybe its happening to someone else too?
Any ideas would be appreciated.
NB - The main box in the living room is not experiencing any issues.

21-12-2004, 20:57	#1
gizzmo Inactive Join Date: Dec 2004 Posts: 4	NTL Digitial Cable Television - Shoddy Service Discovered a problem with my digital box in the bedroom - the picture looks fine but the sound is very faint with lots of interference. All my analogue channels and the dvd/video are fine though - and have checked and re-checked all the connection and they all seem fine. Phoned up customer services to report the fault and they have no engineers available until after xmas - that's more than a week away. Imagine a 4 day xmas break without my cable TV - normally the time it would get used the most. This is not good. So I wonder......are there an unusually high number of faults such that the engineers are really busy - which means that NTL have substandard service? Or maybe they just have no engineers having laid them all off in time for xmas as I read in the papers? Has anyone any ideas why this might be happening or maybe its happening to someone else too? Any ideas would be appreciated. NB - The main box in the living room is not experiencing any issues.