Okay the one and only time I've ever had trouble with NTL's billing, and I have to say the attitude of the person on the phone was nothing short of disgusting.
For some reason NTL seem to have been playing with account numbers recently, I received a bill the other day for double what I normally pay, apparently they never received the DD payment for November, or it may have been october.
When I phoned NTL I was told that I must pay double and that I couldnt catch up in installments because "you obviously cancelled the DD".
I went to the bank, who assure me, that I have not cancelled it, and in fact it seems NTL have cancelled it.
So not only do I have to find a stupid amount of money just before christmas, I have to put up with accusations from staff and the prospect that I may well be cut off, who has £100 or so to spare 3 weeks before christmas????
Speaking with my future mother in law, I discover they have been getting billed for 3 1MB BB packages at the same house.
Now Yes I'm frustrated and very annoyed at NTL at the moment, as its obviously their mistake yet I am now lumbered with a huge bill I cannot pay.
Have NTL changed the account numbers about? and if so can I get help clearing this missed payment that is NOT my fault?
I'm already tempted to get rid of the NTL phone line and go to ADSL BB, mainly because we rarely use the phone and pay more in line rental than call costs and ADSL because I would have more choice of providers than with cable. I dont get Cable TV as have Sky. But I dont know if switchging back to BT is such a great Idea either.
