Hi all after looking at my bank statements and looking at my broadband bills.
It seems that my bank statements indicate that I was billed for £1.27 when I am sure I should have been billed £37.99 for one of the billing points.
Which then after looking at my broadband bill indicates that the amount of £36.72 is being brought forward. When added to the £1.27 gives £37.99.
So to me this indicates a billing error on NTL's part and not mine.
But after contacting CS they say that an amount of £37.99 was refused by my bank and that this amount was then put back to my bank and failed again and there for has been carried forward onto this latest bill and out of good will that they will reduce my bill by a further £5.
This can not be has the amount carried forward is £36.72 and not £37.99 and my bank and bank statements do not agree with this.........Thanks for the good will though
If it is a billing error why can someone not own up and that will be the end of it. It would have saved me runing round like an head less chicken and posting these posts.
Has for the telephone bill that was paid at a pay point and then NTL tried to direct debit me for it that is being sorted
Happy Hoildays