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Originally Posted by jht2k
Hello,
My broadband was cut off this morning without notification - a quick call to ntl customer services told me that my broadband account had been suspended due to the failure of four scattered Direct Debit payments dating back to November 2003 (!), even though there were more than sufficient funds in my account to cover each of these at the time.
These payment failured occured in November 2003, and February, July, August and December (three days ago) this year. There seems to be no pattern of the payments failing, but I'm tempted to err towards blaming ntl for the payment failure due to various bills I've had to dispute in the past (and to ntl's credit, these have been sorted without delay once pointed out).
The bottom line is that ntl are now demanding £125 from me in order to reconnect my broadband! This isn't exactly the best time of year to be facing this kind of amount, and I object to the fact that it's taken them 13 months to point out the first payment failure to me! Doesn't the Direct Debit guarantee or Ofcom protect me from these idiotic goofs?
Has anybody else experienced similar problems?
Cheers
Jon
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Just do a search, there are allsorts of billing errors, not just isolated to broadband.