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Originally Posted by Scooby
why?
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I think the question that people need to ask themselves is this:
If the SALES line directed me to India would I be as convinced to buy from them?
If the answer is no, then I don't see why customer services (i.e the bit you get to after you've signed up) should be based there either. I would think that it was hypocritical of the company doing it personally.