[Chrysalis]

I hate it for the following reasons.

1 - It is a uk company and as such uk customers provide them with their profits, so shouldnt we get the benefit of jobs created?

2 - For the reason kit stated communication issues.

3 - Locality, I think someone local is more likely to know issues at hand then someone in an india call centre thousands of miles away, they can communicate between departments much easier and are in the same time zone.

If it is about cost and its the only way NTL claim they can make a profit then they should just increase everyone's bill by £1 a month and move it all back to the uk because I for one think £1 is worth a better service and giving people their jobs back.

Incidently my bank has done this as well and I cant say I am happy about it.