My reason for this thread was I have phoned twice to tech support while still offline.
The help was none all he said was unplug the modem which we did and already had before phoning. Then he asked what lights was on steady. pwr was the only one steady the others was flashing then having periods of none on. The modem was definately trying to sync.
WE had to repeat everything we said, Everything!!
If an engineer had come out after this test I would have been charged I know he didn't do the tests I have had done before with Swansea.
We had to call back as he said the account isn't flagged for me to deal with it yet its been flagged for years. I have been dealing with the account for years. It was me that arranged the Bb..
so how is it I suddenly don't have access to deal with it..
When hubby called back he had a woman who during the conversation had him repeat everything he said, didn't know where the mac address was, and then asked if we had moved next door also asked if the computer was turned on and working. She told him she couldn't understand his accent and at the end we was no further on. Still offline with a supposed broken modem that is working now..... I still think it was network not modem.
My husband says >
