Quote:
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Originally Posted by Scooby
why?
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Because people from the UK are more likely to understand cultural difference, as well as the emphasis on certain words or expression if the customer is making a complaint and wants to feel like he/she is being understood and empathised. For example I don't have much faith in a CSE who says "thank you please" after everything he says, as in the case of one of the idiots I spoke to in 3's CS.