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Originally Posted by orangebird
I'm agreed with that post. I don't care where the calls are directed to, as long as my query can be dealt with.
The opinion that all the money saved is paying for rounds of golf is a little short sighted IMO. The less costs ntl have, the less they can sell their services to the end customer. It's supposed to be a profit making organisation.  |
You will say that until it's YOUR job that goes down the pan when the jobs move to India.
And people tell me that affected people can get another job. Not if ALL the call centre work ends up in India they can't.
Companies who do most of their business in the UK should have call centres in the UK, end of story.