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Gareth · 20-12-2004, 14:53

Well, I will admit that I was proven wrong.

When I moved back to the UK approximately 18 months ago and signed-up with NTL for the broadband, tv and phone package, all my friends and colleagues told me that this company was so inept and incompetent that I would be switching to a Sky/BT/ADSL package within 18 months. I laughed at them back then, and didn't believe any company could be quite so bad and yet still be operating.

However, I shall be shortly walking to my nearest public phone box to call NTL to cancel my subscription. I have to walk to a payphone, as NTL decided in their infinite wisdom to downgrade (ie cut off) my home phone. Their reason...? Apparently there have been mistakes on my bills so I have been underpaying them for the past 4 months. However, this error was never communicated to me, and as far as I was aware, I was billed an amount each month which I duly paid.

Nobody thought to tell me that what NTL tell you that you owe them is not necessarily the true amount that you really do owe them. It seems you have to be a mind-reader to be a customer of NTL (as well as having the patience of a saint).

This, in itself, is bad enough, but the straw that broke the proverbial camel's back is the fact that since having moved house 5 months ago, they've been charging me double - for services I used to have at my old address as well as services I receive at my new address (albeit the services charged for the new address are apparently incorrect!). So, if you add it up, NTL actually owe me money instead of the other way around! They've been unable to resolve this for 5 months and have still not reimbursed me.

I can no longer deal with their sheer incompetence that is NTL, so as of today, I shall be announcing to them (from the cold payphone down the road) the termination of my contract.

As such, I think my visits to Cable Forum will be a lot less frequent then they have been in the past. So long, and thanks for all the fish!

Merry Xmas to everyone ...except those idiots at NTL that I've been dealing with.

20-12-2004, 14:53	#1
Gareth cf.mega poster Join Date: Dec 2003 Age: 50 Posts: 7,101	Adios Amigos Well, I will admit that I was proven wrong. When I moved back to the UK approximately 18 months ago and signed-up with NTL for the broadband, tv and phone package, all my friends and colleagues told me that this company was so inept and incompetent that I would be switching to a Sky/BT/ADSL package within 18 months. I laughed at them back then, and didn't believe any company could be quite so bad and yet still be operating. However, I shall be shortly walking to my nearest public phone box to call NTL to cancel my subscription. I have to walk to a payphone, as NTL decided in their infinite wisdom to downgrade (ie cut off) my home phone. Their reason...? Apparently there have been mistakes on my bills so I have been underpaying them for the past 4 months. However, this error was never communicated to me, and as far as I was aware, I was billed an amount each month which I duly paid. Nobody thought to tell me that what NTL tell you that you owe them is not necessarily the true amount that you really do owe them. It seems you have to be a mind-reader to be a customer of NTL (as well as having the patience of a saint). This, in itself, is bad enough, but the straw that broke the proverbial camel's back is the fact that since having moved house 5 months ago, they've been charging me double - for services I used to have at my old address as well as services I receive at my new address (albeit the services charged for the new address are apparently incorrect!). So, if you add it up, NTL actually owe me money instead of the other way around! They've been unable to resolve this for 5 months and have still not reimbursed me. I can no longer deal with their sheer incompetence that is NTL, so as of today, I shall be announcing to them (from the cold payphone down the road) the termination of my contract. As such, I think my visits to Cable Forum will be a lot less frequent then they have been in the past. So long, and thanks for all the fish! Merry Xmas to everyone ...except those idiots at NTL that I've been dealing with.