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Originally Posted by JohnHorb
In principle, there is nothing wrong with Tech support being based in India, or anywhere else. We live in a global marketplace. HOWEVER, it does depend on the personnel involved being a) proficient in English and b) having access to the same local information and tools as a local call centre - e.g. Swansea. I've dealt with call centres in India and Malaysia and found the personnel extremely knowledgable and helpful.
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I'm agreed with that post. I don't care where the calls are directed to, as long as my query can be dealt with.
The opinion that all the money saved is paying for rounds of golf is a little short sighted IMO. The less costs ntl have, the less they can sell their services to the end customer. It's supposed to be a profit making organisation.
