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Originally Posted by Church Mouse
They can only connect, at the moment, by their bt dial up connection. Can an ISP address still be obtained ??
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No. The previously quoted autoregister procedure must be carried out on an NTL broadband connection. Of course, it might be their dial-up connection that is causing the problem with their attempted broadband connection: they should disable the dial-up item in Network Connections before trying to connect via broadband.