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Originally Posted by JohnHorb
In principle, there is nothing wrong with Tech support being based in India, or anywhere else. We live in a global marketplace. HOWEVER, it does depend on the personnel involved being a) proficient in English and b) having access to the same local information and tools as a local call centre - e.g. Swansea. I've dealt with call centres in India and Malaysia and found the personnel extremely knowledgable and helpful.
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Yes, thats the other side of the story. In fact there could be times when we ring NTL support, get someone from India and never know it because that particular person happens to be both very fluent in english and extremely helpful & knowlegable.