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19-12-2004, 21:35

In principle, there is nothing wrong with Tech support being based in India, or anywhere else. We live in a global marketplace. HOWEVER, it does depend on the personnel involved being a) proficient in English and b) having access to the same local information and tools as a local call centre - e.g. Swansea. I've dealt with call centres in India and Malaysia and found the personnel extremely knowledgable and helpful.

19-12-2004, 21:35	#17
JohnHorb Guest Location: Sale, Cheshire Services: 10MB Broadband, DTV, Telephone Posts: n/a	Re: NTL Tech support is in India In principle, there is nothing wrong with Tech support being based in India, or anywhere else. We live in a global marketplace. HOWEVER, it does depend on the personnel involved being a) proficient in English and b) having access to the same local information and tools as a local call centre - e.g. Swansea. I've dealt with call centres in India and Malaysia and found the personnel extremely knowledgable and helpful.