Quote:
|
Originally Posted by Stuartbe
These call centres are the worst crack pot idea that has been drempt up yet !
As anyone who has worked in tech support will tell you - its hard enough trying to walk a ciustomer over changing tcp/ip settings ect but trying to do it with a language barier in the way is close to imposible.... Thats of corse if you have someone on the end of the phone who does not think that PCI stands for perticulaly clever interface !!!
As most of you know I lost a good job due to the centre being moved to india.... Bad Stupid idea IMHO It makes by blood boil... !!!!
Sadly a lot of companies will keep moving the call centres over to countries like India as it all comes down to one simple fact --- MONEY --- With cash saved by getting rid of decent tech bods in this country ( yes there are some decent ones ) the MD's can have two extra rounds of golf on Monday !!!
When are the busineses in the counrty going to pull there thumbs out of there backsides, stop thinking that we should be greatfull to them for the service and realise that ---- WE PAY THERE WAGES ----
Rant Over  |
I totaly agree with StuartBe.. i work in a call center (IT Dept) and the funny thing is that its going to be moved approx 120miles north of where it is now... the only thing is that the people working there dont know about this.. it just says all there after is there PROFIT and not the service they provide. The thing is that the people that work there know the system inside out and if 10% only trvel with the company they'll have to train more people, when they move which means more training to be done and less work will be gained when these new workers start.. Just a point onwards from what stuartbe was saying.. Hope i aint 'threadcrashed' this thread..
WAKAR