These call centres are the worst crack pot idea that has been drempt up yet !
As anyone who has worked in tech support will tell you - its hard enough trying to walk a ciustomer over changing tcp/ip settings ect but trying to do it with a language barier in the way is close to imposible.... Thats of corse if you have someone on the end of the phone who does not think that PCI stands for perticulaly clever interface !!!
As most of you know I lost a good job due to the centre being moved to india.... Bad Stupid idea IMHO It makes by blood boil... !!!!
Sadly a lot of companies will keep moving the call centres over to countries like India as it all comes down to one simple fact --- MONEY --- With cash saved by getting rid of decent tech bods in this country ( yes there are some decent ones ) the MD's can have two extra rounds of golf on Monday !!!
When are the busineses in the counrty going to pull there thumbs out of there backsides, stop thinking that we should be greatfull to them for the service and realise that ---- WE PAY THERE WAGES ----
Rant Over
