[Chrysalis]

Kits you feel strongly about it and so do I, when I rang up tech support last time I was speaking to someone with an indian accent but I hoped it wasn't actually india, because NTL going down this route shows they dont give a toss about customers and only their profits, people have lost their jobs which I do care about and it gives customer's a worse experience, and for tech support makes it even worse. If I am reporting a fault I would ideally like to be speaking to someone who is technically minded and knows the network, I somehow doubt this is likely when ringing up india of course like you said it's also bad security wise since it means account details are been transmitted over long distances.