Originally Posted by andygrif

I had the same thing last week with the usual email problems. They wouldn't help me unless I gave them a security word, which I had never set up. It turned out to be my password (clever eh, letting all and sundry loose with my password?)

I have to say that the person I spoke to was very polite and cheery, much better than I have experienced in Swansea - but less helpful - they don't appear able to do over-the-line tests from there.