WEll I have to say I dissaprove of my details ( Data Protection) being flagged across the world to India. I shall be calling Alan Grant to complain and I am now thinking of moving back to BT to get an ISP that does not use India.
Sorry but India Call centers are no good and a waste of money I have two calls as they insisted the person whos name is on the account contact them before they could arrange an engineer. The account is flagged that I am allowed to deal with it and has been for years. Until now I have had no problems talking to tech support about the account. As for the security word he gave it and they said we didn't have the correct one. Is is the only one we have ever had. The security now to use NTL internet is nill with this call center having details and passwords.
To make people over here redundant make assurances that they wouldn't be usomg India call centers except for new business then transfer old customers to an inferior help service shows things are rock bottom and time to consider other options. I was going to move to the 3mb in Jan but if this is my tech support sorry but I I not wasting more money with this company. off line most of the day and to prove them wrong the modem is still working.. Proves it was the network the modem had continualy tried to sync with the internet but if the network is down it can't.
