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Originally Posted by Kits
Today at 6am the internet dropped for over 2 hours then it was back online for 4 hours to be dropped again until 12pm lasted for about 20 mins then died again. We called tech support and it was in India... useless is the best discription of our help. they just said it was the modem and would arrange an engineer. They did no tests didn't try interigating the modem!! Then they asked for a security pin number which we have never had then well you will have to call CS on Monday to get the pin number. They are hard to understand and you are forever repeating what you say. Totally out of line after all the redundancies NTL have done..
The modem is woprking again so I can only say its the network breaking up.  |
I had the same thing last week with the usual email problems. They wouldn't help me unless I gave them a security word, which I had never set up. It turned out to be my password (clever eh, letting all and sundry loose with my password?)
I have to say that the person I spoke to was very polite and cheery, much better than I have experienced in Swansea - but less helpful - they don't appear able to do over-the-line tests from there.