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quadplay · 19-12-2004, 13:36

Not all Technical Support is done in India - the Swansea centre is still going, but has been outsourced to IBM - who have also started transferring overflow calls to their centre in India. All tech support on the Langley network on Sundays is now done in India - Bromley areas are still supported in Swansea on Sundays, as India cannot get access to the ICMS system needed for STB support.

19-12-2004, 13:36	#3
quadplay Inactive Join Date: Jun 2003 Location: Various Services: 9am, 1pm and 8pm daily Posts: 2,055	Re: NTL Tech support is in India Not all Technical Support is done in India - the Swansea centre is still going, but has been outsourced to IBM - who have also started transferring overflow calls to their centre in India. All tech support on the Langley network on Sundays is now done in India - Bromley areas are still supported in Swansea on Sundays, as India cannot get access to the ICMS system needed for STB support.