Today at 6am the internet dropped for over 2 hours then it was back online for 4 hours to be dropped again until 12pm lasted for about 20 mins then died again. We called tech support and it was in India... useless is the best discription of our help. they just said it was the modem and would arrange an engineer. They did no tests didn't try interigating the modem!! Then they asked for a security pin number which we have never had then well you will have to call CS on Monday to get the pin number. They are hard to understand and you are forever repeating what you say. Totally out of line after all the redundancies NTL have done..
The modem is woprking again so I can only say its the network breaking up.
