Thread: NTL caller display
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Old 18-12-2004, 21:34   #6
SMHarman
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Join Date: Jun 2003
Services: Cablevision
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Re: NTL caller display
Quote:
Originally Posted by Mark B
Most regions will hold a user to contract on telephone. All ntl services are supplied on the basis that it's a minimum 12 months.

I worked in the relevant department for 18 months, I do know that if we encountered a customer who had had at least one box swap and it still wasn't right, we would release from TV contract but we were not obliged to do so on the phone if that was in full working order. Same applies to broadband.

Each case is, however, taken on its merits.
OFCOM will only allow a monthly termination on a telephone line contract, however thats not really relevant in this case as the telephone is integral to the CATV contract, while he could cancel the phone line his ongoing bill would still be £29 (£19.50 CATV + £9.50 Compulsory Telco) so it would be a bit of a hollow victory.

So if you are right you can release him from the CATV contract and then OFCOM rules allow him to release himself from the Telco Contract after 30 days.

I'd just like to add that as a regular on here, I'm generally an advocate of NTL services, however in this instance it would appear better to release the customer as he clearly will not be getting the services he wants, even if the CATV is fixed.
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