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Originally Posted by punky
I didn't think you get a contract with the phone? only TV/BB?
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Most regions will hold a user to contract on telephone. All ntl services are supplied on the basis that it's a minimum 12 months.
I worked in the relevant department for 18 months, I do know that if we encountered a customer who had had at least one box swap and it still wasn't right, we would release from TV contract but we were not obliged to do so on the phone if that was in full working order. Same applies to broadband.
Each case is, however, taken on its merits.