Quote:
Originally Posted by Chris
My Octopus account is insanely in credit, like almost £600 *after* they’ve taken their monthly dues. I already over-rode their desire to increase my direct debit two months ago (they wanted £170, so I went in and knocked it down to £150). Last night I went in to lower it again, and on the screen where I put it down to £140 they were saying ‘this really should be £220’.
I have no idea what their clever predictor is smoking but I’m not having it.
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I usually have the same issues with their 'estimated' predictions. and usually solved with a pleasant phone call telling them to take a hike (with a little explanation of why their numbers are way out according to the numbers on the statements I have).
I also look at it this way, if they have 1 million customers all 'fooled' into paying an extra £40 a month, that's a lot of extra cash earning interest for them
