Quote:
Originally Posted by ozsat
Yes - I had this and first line support were no use at all - could not grasp the fact it was an additional mailbox with the issue and not my VM account.
I raised a fault and got a call back a few days later with a fix. The guy confirmed some have had the issue doing background change overs which are going on.
Got the mbx reset and all my emails were still there including those sent after I lost access.
Only odd thing is now the app uses a different password to the VM website password - but both are the same mailbox.
He also said that other additional ntlworld.com accounts I have might get the same issue in the future.
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---------- Post added at 14:15 ---------- Previous post was at 14:13 ----------
Thanks, I email the x account and they came back with this
Open: 👉 bit.ly/4zpxJa6
. Select My account on the right-hand side on the top
. Click on sign into My email
. Enter your registered email address
. Enter the password
. Choose Verify another way
. Enter your third party email
. You'll receive a verification email
. Keep the Virgin Media page open, then open your email in a new tab or app
. Select Verify it's me and confirm the request
. Go back to the Virgin Media page, you should now be logged in
. Go to security settings and change the password
. If it asks you to verify again, repeat the same steps above.
Didn't work so have gone back to them. Do you remember what it was they did to fix yours?