Yes - I had this and first line support were no use at all - could not grasp the fact it was an additional mailbox with the issue and not my VM account.
I raised a fault and got a call back a few days later with a fix. The guy confirmed some have had the issue doing background change overs which are going on.
Got the mbx reset and all my emails were still there including those sent after I lost access.
Only odd thing is now the app uses a different password to the VM website password - but both are the same mailbox.
He also said that other additional ntlworld.com accounts I have might get the same issue in the future.
Quote:
Originally Posted by WestendBhoy
Has anyone else lost access to virgin email? I have had a ntlworld.com email for years and up to Thursday have been able to get email. I lcan log into my Virgin account on my laptop ok today but when I click on the mail link it's saying my account is unavailable. I haven't received the email about the migration to Junara yet. Hope it's only a blip and not completely gone as have quite a lot of stuff linked to that email. Have DM'd the Virgin Media X account and hopefully they will get sorted. Just wondered if this issue was widespread.
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