[jem]

Originally Posted by Nightdeamon

I have months’ worth of the BQM graphs and the online chat transcripts to cover my case (including that if it wasn't fixed in 30 days I could leave and another confirming the ETF will be removed). I have months worth of Hub 5 logs showing constant T3/T4 timeouts. It also helps I'm a network specialist.

£402.34, Apparently, they said and I have this in the chat, the charge needs to be added too the bill in order for them to remove it. So I will be getting on to them to ensure that's still the case. I also have CISAS to fallback on if they fail to comply.

They are apparently also trying to offer me £21p/m to stay. I was happy with the £25 as long as it worked. The sky stream and all my other devices cutting out at the same time several times a day meant I lost confidence in the service only a few months into the contract. In my area I spotted cabinet doors wide open and I can't guarantee this won't happen again in the future. I'm not short of options; I can go with 5G or full fibre. Was happy to take a chance on Virgin Media with the deal I got, but I have been massively let down.

"£402.34, Apparently, they said and I have this in the chat, the charge needs to be added too the bill in order for them to remove it.”

And that makes internal alarm bell go off.