Today, 03:46
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#13
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,741
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Re: Virgin Retentions
Quote:
Originally Posted by jem
There isn't one, alas.
The system works like this; You have to call VMs general support number who will do all they can to get you to sign up for a further minimum term and they can offer you very little.
You need to persist and give instructions to cancel. you want to cancel, make it absolutely clear that you want to cancel and give your 30 day notice. They have to accept it.
Then and only then might you get a call back from retentions offering you a far better deal.
Or maybe they won't and just process your cancellation and cut you off.
How good of a poker player are you?
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l certainly won't blink.
__________________
“The only lesson you can learn from history is that it repeats itself”
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