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Originally Posted by Hugh
NTL and Telewest may disagree with that assertion…
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I think the reference is to the original Virgin brand naming. When NTL and TeleWest merged with Virgin Mobile, the new organisation paid to use the Virgin branding - hence Virgin Media. Presumably they thought that being associated with the Virgin branding would be a positive.
In the latter part of the now defunct VM community forum, people still believed that it was run by Branson and said that they would complain to him personally about their poor service. It is possible that VM's reputation for poor customer support has damaged the Virgin brand name.