Quote:
Originally Posted by mike @ home
I have the 360 box & it works as it should BUT, the 360 box every time electric goes off I lose all my recordings why.
This I think might be a faulty box or hard drive I'm not sure.
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Do you also have to repeatedly sign into all apps? Does pressing pause and play on live TV work without any stuttering , freezing or jumping? (They also signs of a faulty hard drive)
Since all of your recordings have been lost it very much appears to be a hard drive issue so your box will need replacing, especially if the other two issues also occur.
You need to contact VM customer support either by
�� Call: 150 (a free call from a VM landline) or 0345 454 1111 from any other phone.
�� WhatsApp: 07803 089684
Or contact VM on Social Media by messaging either
X (Twitter) :
https://twitter.com/virginmedia
�� Facebook:
https://www.facebook.com/virginmedia/
�� Instagram: VirginMedia
Or try the online chat messenger available Monday-Saturday 8am-8pm via My VM
��
https://www.virginmedia.com/myvmo2
As an aside, do you have different profiles set up? If so then the recordings might only be visible via the one profile that set them up.
Also have you tried a factory reset? (it might only be a temporary solution)
To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options
Keep Recordings
Format Disk
Select Keep Recordings, which means you won't lose your recordings, and any planned recordings, or series links you've set up. You may have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again.