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Ref:- https://news.virginmediao2.co.uk/hel...mail-services/

Today, we’re announcing that we’re transferring the ongoing management of these email services to Junara, a specialist and dedicated email provider owned by Atmail. This means customers who want to continue using their existing Virgin Media email address, as they do today, will be able to move their service to Junara, who will provide a dedicated email platform with improved security features, ongoing service management and specialist support.

Alternatively, customers who do not want to move to Junara will have the option to download their emails and documents and move to another provider of their choice, including free email services, or simply close their email account if they wish.

This change will impact anyone with a Virgin Media email account, including ntlworld.com, blueyonder.co.uk, virgin.net and virginmedia.com email addresses.
Customers have three clear options and time to decide what they want to do:

Option 1: Sign up and move their existing email service to Junara
Option 2: Download their emails and data and move to another provider of their choice
Option 3: Close their existing Virgin Media email account

Customers will have at least 45 days from receiving their first communication to decide what action to take. We will contact customers in phases, starting in September, with clear instructions and details of the support available.

We are also providing an additional 120-day window to support customers who may miss initial communications or need additional help throughout the migration process.

During this period, email accounts can be recovered if necessary, helping ensure important emails, documents or photos are not permanently lost or deleted.

If no action is taken after the 165-day window, the email account will be permanently deleted.

Current customers of Virgin Media’s broadband, landline or TV services will be offered the first 12 months of the new email service free of charge, subject to a 99p transfer fee paid to Junara. Customers who have told us they need additional support will be offered the first 18 months free of charge.

Former Virgin Media customers who no longer have broadband, landline or TV services will need to sign up to a standard plan with Junara if they want to continue using their existing email service.

Customers who do not want to transfer to Junara can download their data and easily move to another provider of their choice, including where there is no cost involved