Quote:
Originally Posted by jem
"If it closing means they have a lot more callers, then I'm sure it's a priority to get it back.”
Or possibly not, a phone call in, does give an opportunity for an upsell, whether or not they manage to fix the issue. A classic one being the oft mentioned, ‘oh you have connectivity issues, i can see that you have x number of devices attached, you really need to upgrade to a higher tier and that will definitely fix the issue’!
A cynical person might conclude that VM may well want to encourage this, and a community forum, which may well offer contradictory advice is therefore to be discouraged.
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Then , I'm one of the cynical people.
Customer service counts for nothing, profits everything. VM wanted the forum closed, the charade of redevelopment/merger was a smokescreen.