Quote:
Originally Posted by jem
Come on, as an ex-VM employee, you must have seen the writing on the wall.
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When I left the community was doing really well, so no!
I don't know what they use behind the scenes anymore, but all comments on twitter, Facebook and community were funneled into a tool provided by Lithium, the company now called Khoros, and the community platform too. Khoros have been taken over and all the brilliant people there have been let go as they try to make it an AI company.
At one point or another all the telcos (sky, BT, O2, Giffgaff, Vodafone, VM, Talk talk) have been on Khoros it was a serious, weapons grade forum tool to build a platform on.
Moving away from that will have been really hard, because until they got bought out, Khoros were the market leaders, the best most fully featured community platform. Migrating not one but two massive forums from Khoros to another provider would be a huge challenge as there are so many functionalities that are completely missing on a number of forums.
Add to the this the potential need to find a new way of replying to forum messages and social media posts.... Again, if they've had to do both at the same time it will not have been easy. I'm certainly not a massive fan of twitter any more, and believe that forums are amazing. But working for Virgin it's where people contacted us. I remember us sending our millionth tweet, and then 2 million not so long after. Getting that platform right is important.
With community though, I'm too far out of the VM scene to know what's going on. Maybe there has been a drop off. I used to check in when I was feeling nostalgic, but without seeing the data, I found it hard to gauge how it was doing.
But there real value in community is the fact it's almost a VM Wikipedia, a crowd sourced knowledge base of helpful answers. If it closing means they have a lot more callers, then I'm sure it's a priority to get it back.
As I say though, I'm long gone from VM. No idea what's happening
---------- Post added at 23:35 ---------- Previous post was at 23:33 ----------
Quote:
Originally Posted by Carth
I'm just a simple old fuddy duddy, but don't mind changes as long as they're a benefit to me, and not just the instigators of the changes.
I don't 'do' the social media stuff, and I've tried to get along with Discord but it's not for me, so if it's not a forum (as such) then I don't engage  |
I totally prefer forums, but I only use a laptop for work. Everything else is on my phone, and I love a mobile friendly user experience.
However you really lose the sense of activity with a mobile forum mode. It all becomes quite tiny and transactional and you literally / figuratively can't see the bigger picture.