Originally Posted by jem

Yes Chris, I fully understand and, in fact recognise a few members on here as being VM employees.

But the difference was, if someone posted on the (now defunct) VM forum with a problem, a member of the forum team there would offer to engage via private message and request things like account number, address, account holder's name etc. and based on that would work behind the scenes and, well, get stuff done. But the VM employees were obviously identified by special badges etc. against their names.

Now consider this, I have an issue and request help on here, and someone responds claiming to be an VM employee and asks for my account number, etc, to help me out. What should I do?

What I am absolutely not going to do is to hand over information to some random person on a third-party forum.

You see the problem here?