Quote:
Originally Posted by jem
Absolutely true, but the fact is that the official VM community forums had members who were VM employees and could positively act on various posts in an official capacity.
Yes, I am fully aware that this forum has VM employees as members, but can they act on posts, could they, honestly, ask a poster with an issue, to send them their details, account number etc. and ‘short-cut’ the normal support provision?
I suspect woe betides any VM employee who does this.
At best, this forum and any other third party one will be in the same boat, at best some knowledgeable people may respond but at the very best can only advice.
I have responded to a post on the VM internet section, I’m fairly certain I know what the issue will be. But neither I nor anyone on here can ‘force’ the issue. At the very best I can advise and suggest what the customer tells the tech when they turn up.
A forum such as this can advise, at best, but not directly help anyone.
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Actually we used to do this, semi-officially, before VM finally got their own forum up and running. We knew who the VM staff were (the ones who wanted to be known, anyway) and we would verify them by exchanging emails via their work inbox. After that if someone on here claimed to be staff and wanted to help, a member of the CF team could vouch for them.