Thread: VM Community Forum Move
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Old Yesterday, 21:30   #159
jem
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Re: VM Community Forum Move
Quote:
Originally Posted by Paul View Post
Ummmm, you mean like Cable Forum

We did that about 23 years ago (even longer if you include NTHW, and its .com predecessor).
Absolutely true, but the fact is that the official VM community forums had members who were VM employees and could positively act on various posts in an official capacity.

Yes, I am fully aware that this forum has VM employees as members, but can they act on posts, could they, honestly, ask a poster with an issue, to send them their details, account number etc. and ‘short-cut’ the normal support provision?

I suspect woe betides any VM employee who does this.

At best, this forum and any other third party one will be in the same boat, at best some knowledgeable people may respond but at the very best can only advice.

I have responded to a post on the VM internet section, I’m fairly certain I know what the issue will be. But neither I nor anyone on here can ‘force’ the issue. At the very best I can advise and suggest what the customer tells the tech when they turn up.

A forum such as this can advise, at best, but not directly help anyone.
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