Thread: £28 Million fine for VM
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Old Today, 20:03   #20
jem
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Join Date: Mar 2005
Location: SE London (Bexley)
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Re: £28 Million fine for VM
Quote:
Originally Posted by Itshim View Post
Have had this happen, anyone yet had anything reversed because of it. Somehow I doubt it.
Although there will always be some people who will claim that ‘I called up to cancel and it was processed immediately’, it does seem to depend on who you get.

By far the most effective (and legally arguable) method is my letter, quaint, yes I know. VM publish an address in Sunderland to send it to, in this letter make it absolutely clear that you want to cancel as of xyz date (bear in mind the 30 day notice period), include your name, address and account number.

But most importantly, keep a copy of the letter and send it by recorded delivery, signed for, post.

Now this doesn’t guarantee that VM will cancel your contract as requested, but, if they don’t then you will absolutely win the case when you escalate it to the AiDR service - currently CISAS. And, naturally you also request that they order VM to pay you an additional £100 for the inconvenience.
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