Quote:
Originally Posted by bobgarb
Also they say that they know what the fault is and a engineer is on the way but then say the estimated repair time is the 21/072026 1520 . they give you a date and time then on the day it's supposed to be fixed they the give you another date and time
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Those estimated repair times are almost always worthless. It is very rare to know how long a fault will take to fix. Basically you spend all the time finding the cause of the fault, and no-one knows how long that will take. As soon as you have found the cause, it's usually quick to fix (e.g. replace the thing that's broken, reboot it, switch to a backup)
If you have a ticket number (like F01234567) I might be able to find out more about the fault