[Itshim]

Originally Posted by jem

I recall a fair number of people posting on the, now, defunct VM forum, claiming that the phone had been put down on them when attempting to cancel. The forum team members (VM employees) were quite vociferous in stating that ‘this just doesn’t happen, no call centre worker would do this, it was just a technical error for that call’. Did seem to be surprisingly common for these ‘technical issues’ to happen just when someone wanted to cancel.

And now we have an admission from VM that not only did this happen, but their call centre staff were actually incentivised to do it. Wow, just f***ing, wow.

Now I wonder who was lying, was it the forum staff, who knew but lied anyway, or their bosses who simply lied to them? It’s not really a good look either way, is it?

Have had this happen, anyone yet had anything reversed because of it. Somehow I doubt it.