Quote:
Originally Posted by Jaymoss
Thing is with this report VM admitted they were doing it which is the biggest shocker of them all
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They only admitted it to get the fine reduced. It would have been £40 million otherwise.
They claim to have changed their ways, but that doesnt ring true given the amount of people that still have the same experience. How many managers in CS have been sacked as a result? Are they abandoning overseas call centres? Are they totally removing incentives for staff to stop cancellations?
They may well think the fine worthwhile and carry on as usual. I"m sure this is why they closed their CS forum, so the amount of issues and complaints about their practices is hidden.