Thread: £28 Million fine for VM
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Old Today, 19:26   #10
jem
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Join Date: Mar 2005
Location: SE London (Bexley)
Services: None - well none with VM!
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Re: Virgin media fined 28 million for cancellation delay tactics
Quote:
Originally Posted by Paul View Post
TBH, I have not had these issues.

I cancelled my VM using the online chat, no issue.
Someone came and picked up my return (modem).

I placed a switch order with EE last month.
A week later I decided against a move (for now).
I contacted EE and cancelled it, again no issues at all.

---------- Post added at 14:55 ---------- Previous post was at 14:51 ----------

(Two threads Merged).
Which is fine, the process worked for you. But, I’m sure you would agree that just because it worked for you, doesn't mean that anyone claiming otherwise is lying?

The, now defunct, probably never to return, VM forum had multiple posts claiming similar examples, difficulties in leaving. The fact that OFCOM has fined VM must indicate the truth of said claims.

I suspect that. like you, the majority of leave requests are honoured. The issue is when not all goes ‘Pete Tong’.
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