Cable Forum - View Single Post - Virgin media fined 28 million for cancellation delay tactics

Taf · Today, 09:34

I had to return a faulty modem to VM on receipt and installation of a new one. The code on the packaging was rejected at 3 locations.

In the end a tech visiting a neighbour took it and booked it as returned on the device he had. 2 weeks later I received a replacement modem which is still here because they won't give me a code to return it!

I wonder how much our bills will rise to cover this fine?

Today, 09:34	#7
Taf cf.mega poster Join Date: Jun 2003 Location: Kairdiff-by-the-sea Age: 70 Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo Posts: 10,474	Re: Virgin media fined 28 million for cancellation delay tactics I had to return a faulty modem to VM on receipt and installation of a new one. The code on the packaging was rejected at 3 locations. In the end a tech visiting a neighbour took it and booked it as returned on the device he had. 2 weeks later I received a replacement modem which is still here because they won't give me a code to return it! I wonder how much our bills will rise to cover this fine?