Thread: VM Community Forum Move
View Single Post
Old Today, 20:56   #137
jem
cf.addict
 
Join Date: Mar 2005
Location: SE London (Bexley)
Services: None - well none with VM!
Posts: 433
jem is the helpful onejem is the helpful onejem is the helpful onejem is the helpful onejem is the helpful onejem is the helpful onejem is the helpful onejem is the helpful onejem is the helpful onejem is the helpful onejem is the helpful onejem is the helpful onejem is the helpful onejem is the helpful onejem is the helpful onejem is the helpful onejem is the helpful onejem is the helpful one
Re: VM Community Forum Move
Quote:
Originally Posted by Paul View Post
Are you referring to Asda ? In which case you can just ring them.
No, not specifically Asda, but any company which simply assumes that everyone has a social media account and can, or is willing to seek help using such a method.

So, you have to resort to phone support, fine, but many companies are running that down, dumping it onto offshore call centres where the people are not trained and can do nothing more than simply follow a set of cues on the machine in front of them.

It’s almost as if they don’t really want to provide support to their customers.
__________________
"I believe in an open mind, but not so open that your brains fall out"
Arthur Hays Sulzberger
jem is offline   Reply With Quote